Verify Your vio500 Account
Account verification is how we keep your balance protected. It confirms that the person withdrawing funds is the same person who opened the account — a safeguard we take seriously. You will need to upload a valid national ID and, where prompted, a document showing your wallet ownership. We do this once. After your account is verified, deposits and withdrawals process without
repeated document requests. If anything looks unclear on your submission, our support team reaches out directly. Skipping verification is not an option for withdrawals, so we recommend completing it soon after your first deposit.
- Go to account verification — Find the verification section under your account settings. It shows which documents are still needed.
- Upload your national ID — Submit a clear photo of your Indonesian national ID card. Make sure all four corners are visible in the image.
- Confirm wallet ownership — If prompted, submit a screenshot or statement showing your DANA, OVO or GoPay account matches your registered name.
- Verification confirmed — We review and confirm your account. You will see a verified status, and withdrawals become fully available.